Product support
Render Scape support
Let’s get you back to enjoying the app.
Start here
- Check for an update through the channel where you received the app.
- Close and reopen the app. If needed, restart your device.
- Write down what you expected and what happened instead.
Avoid deleting or reinstalling the app before contacting us: locally saved progress or settings may be lost.
Include the selected scene and whether your Mac was on battery or connected to power.
Tell us what happened
Email john@jmmtechnologies.app. Include your app version, Mac model, chip (Apple Silicon or Intel), and macOS version, and steps to reproduce the issue.
A screenshot can help. Please remove personal information first. Never send passwords, verification codes, or payment-card details.